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Call Center Training

Invest in Your Call Center's Success with Ziscomm's Targeted Call Center Training Programs

To survive in today’s competitive business environment, having skilled call center team is an indispensable asset. Ziscomm is fully aware of the fact that call centre plays an important role in establishing relationships with customers, promoting brand loyalty, and generating sales. Keeping that in mind, we have decided to come up training programs. The training programs are specifically designed to arm call center agents with the necessary skills and knowledge needed to excel in this domain.

Inbound Call Center Outsourcing Services
Inbound Call Center Outsourcing Services

Outbound Call Training: Drive Results with Targeted Communication

Our outbound call training programs are specifically designed to ensure that your agents can effectively reach customers and achieve your business objectives.

  • Sales Training: This training program is designed to develop your team’s ability to confidently engage leads, present product, service offerings, and navigate objections to close deals. Our sales training program focuses on effective communication techniques, product knowledge, and building connection, all tailored to your unique sales process.
  • Campaign Training: To ensure your outbound campaigns run smoothly and achieve maximum impact, we are providing training tailored to campaign’s objective, scripts, and customer personnel. This will give your agents the mandatory proficiency to convey a consistent and effective message, eventually leading to a successful call center management program.

Technical Training: Master the Tools of the Trade

Ziscomm goes beyond communication skills training. We also offer technical training programs to make sure your agents can confidently handle the call center software they use daily. This enable them to become masters of their tools, a key aspect of being a successful call center training manager.

  • VICIdial Training: Our VICIdial training program delivers a complete insight of the platform’s features and its functionalities. Agents will be educated how to efficiently manage calls, utilize features like call recording and lead tracking, and troubleshoot any technical issues.

Inbound Call Training: Empowering Your Team to Deliver Exceptional Customer Service

First impression leaves a lasting impression. This is vital when building relationships, whether in an interview or customer service setting. To ensure a remarkable first impression for your company we have introduced inbound call training programs. This program emphasises on equipping your agents to handle customer inquiries, resolve issues professionally, and provide a positive and memorable experience.

  • Customer Support Training: Develop a team of highly skilled customer support agents who can efficiently address customer queries and foster lasting relationships. Our program encompasses a wide range of topics, including active listening techniques, problem-solving strategies, effective communication skills, and best practices for managing customers. This includes training on essential aspects like connectivity and creating professional and timely replies.

Invest in Your Call Center's Success with Ziscomm

Ziscomm’s call center training programs are designed to be flexible and adaptable to your needs. Whether you require training for new agents, ongoing skill development for your existing team, or targeted training for a specific campaign, we have the programs to meet your needs.

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